How to get ancillaries through EU customs

[ficko-cr7]

I’ve ordered the following things from a source called Nirvana (from India) to Slovenia, Europe:

Exemestane: Xmalon 25 mg (Celon
Labs) - 100 pills.

Eplerenone: Knoll Pharma 50 mg
-100 pills.

HCTZ: Sun Pharma 12.5 mg - 100 pills.

Metformin: METATIME-500 XR
(Mankind Pharma) - 100 pills 500 mg.

And now I got this email from the customs office (translated to English)

“Hello,

From the attached documents, the subject of the purchase is not clearly identifiable.
Please provide documents that clearly show the contents of the product”

Does anyone from the EU have experience with this kind of situation and knows what to do/tell the customs office? Also does anyone know a good source for those ancillaries from inside the eu (I obviously don’t have an actual doctor prescription)? Any advice would be much appreciated since it’s important for me to get the ancillaries.

 

[alchqmy]

Sorry I'm not from the EU, but from what I can see, it sounds like they aren't sure what you want to purchase. Where did you find the source from and have they talked about payment method?

 

[ficko-cr7]

Sorry I'm not from the EU, but from what I can see, it sounds like they aren't sure what you want to purchase. Where did you find the source from and have they talked about payment method?

Hey, the source shipped me the package and everything. Its the customs office asking what I wrote in the post..

 

[Spieldren]

Hey, the source shipped me the package and everything. Its the customs office asking what I wrote in the post..

I don't think you are getting that

 

[sacul]

hey , did you get your order

 

[BWC]

Hey, the source shipped me the package and everything. Its the customs office asking what I wrote in the post..

did you get the package?